Pathetic service

I made a house contents insurance claim with Standard Bank due to lightning damage. On Monday 11th March, my claim was authorized via sms. A consultant contacted me shortly after to advise me that I will receive 2 sms's, the 1st sms will require me to reply with my ID number to confirm, to which I rep**** to with my ID number on Monday. Then the 2nd sms will give me a voucher with a link to Takealot.com. According to the consultant this would be done by latest Tuesday 10:00am. By Tuesday afternoon, I called Standard Bank to find out what was the hold up, another consultant promised me that it will be sorted by the end of business on Tuesday, nothing happened again. I called again twice on Thursday, the 1st call I was promised I will receive the voucher in 30 minutes after our conversation, nothing happened. My 2nd call on Thursday in the afternoon, I was told yet again I will receive the voucher by the end of the day, yet again nothing happened. I called again on Friday in the morning, I was told my case has been escalated to management and they will keep an eye on it to make sure I receive the voucher on Friday, yet again nothing happened. I am at a point where I am sick and tired of wasting my time and money calling in everyday and my issues are still not yet resolved.

To receive such pathetic service from a bank that I have been with for 15 years is a disgrace. I am severely disappointed. I have kept my calm throughout all the calls I have made this whole week but I will no longer tolerate such blatant lack of customer service any longer. As from next week I will be on the lookout for a new insurance service provider because Standard Bank no longer values me as a customer.

Thank you Solomon