Pathetic service

My cheque card has expired at the end of Feb. I went to the verulam branch and they advised must go to the branch where I opened the account. I went to the gateway branch on Saturday, only to be told by the consultant that they dont have a card for me and neither was a card ordered for me. So I was told to call customer care on my own to order a card.. I was the call for a hour and my call was not answered. I tried twice today to the card division and still no answer. What do we have to do to get a card. Stand bank motto is simpler better faster. What lies