Pathetic service

Standard bank debited my account on 26 January 2019, even though i had made a payment arrangement with the attorneys. on 29 January 2019 i called into their service centre and had this transaction reversed, i received an sms to say the money will be in my account by 05 Feb and nothing. I called again on the 05 Feb and was transferred to Thandi Maluleka the team leader for that dept and she said she would look into it and give me feeback, again nothing. I received another service sms which said i would receive the money by 13.02.2019 and nothing again. I have called numerous times spoke to almost the agents in that dept and also complaint on their website. i have spoken to Thandi Maluleka and emailed Gwen Poulton (Thandi's Senior) and the Sophy Masela from the customer resolution centre. They say the reason for not receiving my refund is a technical issue and i must wait for my refund. on 13 Feb, Thandi called me again and promised i would have the money in my account and i have not received anything till now. No communication since then, i have emailed and called. this is the 3rd week. I am the sole bread winner at home, i cannot afford my Kids school transport for this month so we have to walk almost 2 kms every morning at 6am to get school and work on time. i have had to loan money from other people to get to work.

I have also been booked off from work for a few days due to the financial stress i am under to make ends meet at home. Standard bank has no regard for service and its customers. Extremely disappointed and distraught with how my request is being handled.

I need my money asap