Pathetic Service

Good Day

I am totally disgusted by the service I received at Standard Bank N1 City. I was unfortunately a victim of ********** transactions on my account which happened 13:01:2019. Which is why I went to the bank today. My card was stopped due to these multiple transactions called MTN EAZI RECHARGE. These transactions amounted to R1600. A ***** case was logged yesterday and I received my case number. Therefore today I went to standard bank N1 city to get a new card and I was assisted by Ms P Boois. She behaved unapologetically. When I asked her how this could have happened, she simply said it's the people I live with and this made me so angry. How can she accuse my family of *****!! Then I asked her if I have to pay for the new card as this was not my fault and my card was still valid for another year and her reply was it's not the banks fault either and she cannot tell me if I will be charged. What kind of customer service is this? This is pathetic service. She made me feel as if I was a *********. I never go to bank as I do online banking and on the day that I do go to the bank due to ********** transactions this is the service I got! Totally disgusted!