Pathetic Service

I am highly frustrated with the pathetic service I have received from Standard Bank.

My Revolving Credit Account debit order goes off at the end of every month but Standard Bank made the decision to run the debit order on the 14/12/2018 and my December pay date was only 18/12/2018 thus leaving my account over drawn. Standard bank contravened my debit order agreement.

First Call

I had +- R 700 in my current account but with the debit running early these funds were depleted and I had no way of getting home as I had no cash on me. I phoned at 10:36 on the 14/12/2018 wanting this debit reversed so I could have my funds available at my disposal. I spoke to Podile Mohapi who eventually put me through Arnold Mulau. Arnold told me that Standard Bank expected everybody to get paid between the 14 and 15 of December and made a business decision to the run the debit order earlier. Neither of them could help, I was told that the money first needs to be clear in my loan account and then they will move the money back into my current account from the loan account. Once again this contravenes the banking laws as I did not give authority for this to be done. I requested to speak to Arnolds manager, while holding for quite a while the phone cut. The CALL WAS APPROXIMITLEY 1HOUR 30MINUTES.

Second Call

I phoned again at about 12:11, Gugu answered and I asked her to put me through to a manager. She put me on hold and then came back and said the manager was on her way. Gugu then said that the manager is on her way to a meeting and will phone me back. I told her that she must please put me through to another manager as I was highly frustrated and wanted this matter sorted out. Once I again I was put on hold for a while Gugu then picked up the phone and said that the manager was out of the meeting and was going to speak to me. Samantha then took the phone and I explained to her what the issue was. She told me that she would phone me back in 15 minutes once she investigated the matter. THE CALL LASTED APPROXIMITLEY 1HOUR.

Samantha’s Call To Me

Samantha phoned me 13:53. Samantha advised that she checked to see if I had other investments with Standard Bank so she could move money around to make the funds available to me. I told her that I don’t have any other Investments with Standard Bank she said that she seen that . I asked her who gave her the right to do that as I did not give her permission to do so. Once again this contravenes the banking laws as I did not give authority for this to be done. It does not mean that I have accounts with Standard Bank that its staff can access my accounts at their free will to move my money around as they wish.

I had to borrow money on Friday afternoon as Samantha did nothing about the situation. I was left without money for the weekend as Standard Bank felt they can do run debit orders as they wish. This morning I get a message saying that my current account is overdrawn and I need to rectify the situation.

I HAVE BEEN BANKING WITH STANDARD BANK FOR MANY YEARS AND I CAN’T BELIEVE THAT STANDARD BANK CAN DO THIS TO ITS CUSTOMERS.