SG
Sinisha G
1 reviews | Active since Nov 2018
29 Nov 2018, 12:54
Pathetic service
I called standard bank contact number as provided online to be transferred to the gateway branch. I was on the call for 45 min. The consultant that was transferring me advised that she cannot contact the branch as they are not picking up or they have changed they number. How is it possible that numbers have been changed and the contact centre is not aware of this. I stil have not been Assisted. In fact I was put through to the kingsmead brach who stil wanted to transfer me again. Can somebody contact me ASAP.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
29 Nov 2018, 12:56 Dear Shinisha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply29 Nov 2018, 12:56
Official
Dear Shinisha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
03 Dec 2018, 09:53Good morning Sinisha Govender
Thank you once again for posting your comments.
I refer to our telephonic conversations with your husband and can confirm that this matter has been resolved.
Kind regards
Boitumelo Somoro
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversations with your husband and can confirm that this matter has been resolved.
Kind regards
Boitumelo Somoro
Complaint Resolution Centre
***
Standard Bank's reply03 Dec 2018, 09:53
Official
Good morning Sinisha Govender
Thank you once again for posting your comments.
I refer to our telephonic conversations with your husband and can confirm that this matter has been resolved.
Kind regards
Boitumelo Somoro
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversations with your husband and can confirm that this matter has been resolved.
Kind regards
Boitumelo Somoro
Complaint Resolution Centre
***