TR
Tristen R
1 reviews | Active since Oct 2019
03 Oct 2019, 16:46
Pathetic service
I have contacted Standard bank numerous of times over the past few weeks via email and telephonic ally wishing to request a payment holiday on my personal loan. Upon contacting the call centre a lady who clearly doesn't know what she is doing says that a payment holiday is not possible yet standard bank is advertising it on their website. I received an email 2 days ago requesting my id no. So I can be immediately assisted but 2 days have gone by and no response. I have contacted them requesting assistance but no one gets back to me. Pathetic service as usual, cant wait to change banks.
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Replies (2)
Standard Bank's replyOfficial
04 Oct 2019, 07:14Hello Tristen,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
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Standard Bank's reply04 Oct 2019, 07:14
Official
Hello Tristen,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
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***
*** (fax)
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***
TR
Tristen R's updateReviewer Update
04 Oct 2019, 12:09I guess responding to hello Peter is just a matter of formality as half the day has passed and still no one has contacted me. Does standard bank even care if the lose clients? It is really frustrating. I am phoning standard bank today and still no one seems to be able to assist me. What do I have to do to get assistance? Service standards obviously doesnt matter!
TR
Tristen R's update04 Oct 2019, 12:09
Reviewer Update
I guess responding to hello Peter is just a matter of formality as half the day has passed and still no one has contacted me. Does standard bank even care if the lose clients? It is really frustrating. I am phoning standard bank today and still no one seems to be able to assist me. What do I have to do to get assistance? Service standards obviously doesnt matter!