Pathetic service
So I opened a standard bank gold account about a month ago. Ever since then I am unable to use the card. I called in in Wednesday and Thursday and spoke to Brian who advised he will sort this out and call me back. Till today I'm still waiting for his call. I called again today and the lady I spoke to dropped the call in my ear. Very pathetic service from standard bank. Cant believe I wanted to change banks. Please just give the money back I deposited into that account I will take my business somewhere else
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Replies (2)
Standard Bank's replyOfficial
12 Nov 2018, 10:55 Dear Yaseen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply12 Nov 2018, 10:55
Official
Dear Yaseen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
's updateReviewer Update
13 Nov 2018, 12:13still no feedback from Standard bank, card still blocked, been to Greenstone and Eastgate branch and nobody can help me....called the call centre everyday since last Wednesday
's update13 Nov 2018, 12:13
Reviewer Update
still no feedback from Standard bank, card still blocked, been to Greenstone and Eastgate branch and nobody can help me....called the call centre everyday since last Wednesday