Pathetic service!!!
I have recently requested a callback for a personal loan, standard bank had called me to offer me a revolving loan as I did not qualify for the amount I needed on the fixed loan. After convincing me to agree to the loan the agent asked me to email my documents, I had emailed everything except a copy of my ID and proof of residence. And on the 20th of September they asked me to visit the nearest branch with a copy of my ID and proof of residence to update the KYC status, which I did not do as I no longer required the loan. I then emailed standard bank to tell them that I no longer require the loan, however received the contract a few weeks later. After calling the call center and emailing the proof that I wanted everything canceled, I have still not had any feedback. I want this canceled off immediately!!!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***