Pathetic service

My frustrations with Standard Bank continue to mount. 1) I went in to get a statement today (as proof of debit orders which have been going off my account which one of your consultants were unable to find) only to discover I had been charged R330 for the statement! This is ludicrous and i was not informed of the charge. I would appreciate it if this money could be reversed back into my account. 2) I closed my notice account with Standard Bank. I signed all the relevant documentation to CLOSE this account however R100 was left. Please can this money also be transferred into my account. 3) Ms Barbara Fondling has been assisting me (somewhat reluctantly) to get unauthorised debit orders and card purchase reversed into my account. This has been a long and painful process dating back to February, with Standard Bank being most unhelpful. Ms Fondling said I need to go into my bank and cancel my card so that they could investigate the unauthroised card purchase. however the branch said they can not cancel the card until the unauthroised payments have been sorted out. What do I do now?