Pathetic service

I have had Luncinda Lodewick assigned to my claim on my decesed mothers accounts. I have had 3 emails from her in 6 months all on the same day. To date i have not had a reply nor is she ever avalible to call, he line simply rings and rings.

I have had the assistance of Fa-eda Regal at Thibault Square who AS ALWAYS has been the most helpful person I have dealt with within Standard bank. Fa-eda has written to Lucinda requesting she contact me on 2 occasions (14/08/201/ and the 20/08/2018) to which there is no suprise that lucninda has not even aknowledged our requests for her to contact me.

All i wish to do is have any claims paid under her credit life insurance policy so that i can settle any outstanding debt if I can. I had to call into SBIB to simply find out that one claim has been paid which i recieved no notification of, when i called into the call centre the consultant told me " you are lucky you called in so i can let you know th one claim has been paid, we are so busy that we dont email clients to let them know things have been done" - The fact a consultant told this to me is a JOKE!, how can you not communicate with clients?????? My next step is to lodge a complaint with the ombudman