SR
Saleen R

1 reviews | Active since Jun 2018

14 Jun 2018, 14:45

Pathetic Service.

Over the past 3 months I experienced pathetic levels of service with 2 seperate matters with Standard bank.The staff do not pay attention to detail and this has resulted in inconvienance to me as a customer. Sending emails to complaints is also a waste of time as you do not receive any written response or their turn around times for responding is probably about a month.Get your act together

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Replies (2)
Standard Bank
Standard Bank's reply14 Jun 2018, 16:15
Official

Dear Saleen Reddy

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply25 Jun 2018, 09:52
Official

Dear Saleen Reddy

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter is being dealt with.

Kind regards

Clint Petersen

Complaint Resolution Centre

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