pathetic service

Standard Bank is is a bunch of totally ***********, useless and inefficient personal, I received an incoming forex payment from an overseas client and after providing the forex department with the security information requested and the reason for the payment was released into my business cheque account. I promptly went into town to make some business purchases and while busy with a card transaction I received an SMS to say that the entire amount in my business account had been paid from my business account to another unknown account. My immediate reaction was my online banking had been hacked and immediately contacted the Standard Bank ***** line to find out what had happened to my funds. After being transferred to several consultants and 30 minutes later I finally got some sense from a very helpful consultant Lee Scott who assured my funds were secure and had been transferred to a suspense account while the source of the payment of the funds where being verified. Well 5 hours later and multiple calls to the ***** line, Standard Bank complaints and my branch I was eventually told that they had to contact the overseas client who transferred the funds to verify that they had made the payment to my business account. Which is utter bull **** cause the Payment Advice speaks for itself as to were the payment came from. At around 19:00 hours the same evening I received a call from the the Standard Bank ***** department to tell me that they were attending to my problem, but as it was the festive season it was unlikely that my client would be available to confirm the payment, which means Tha they made no attempt to contact y client to confirm the payment and hoped I would just accept there explanation. I have now had to contact my overseas client and request that they send an urgent email to Standard Bank ***** department conforming the payment copying my branch and myself in the hope they will now release the rightful earned funds back into my account. I have to do their job for them to get access to my funds, this is totally unacceptable and unprofessional and highlights their incompetence and inefficiency. Definitely closing my accounts with Standard Bank and going back to FNB.