pathetic service

Today i received a summons for my homeloan!!! Ive been unemployed for the last 15 months. I app**** for a holiday repayment in august of last year!!! Sent them everything...but still got debited and charged for the missed debit order...contacted them and asked whats going on...it was never processed!!! Instead the person handling my request...**** and never did her work and when asking i want to speak to someone in control...was sent another mail by another consultant acting to be someone in control...meanwhile theyre so stupid that you cannit read their job title...anyway laid a urgent complaint saying this better get sorted out. Just to have another consultant phone me and saying they will sort it out! What a joke...had to re- submit everything i have already submitted and still too today...no action but instead i receive a summons!!! Not to talk about my vaf account i had to pay a extra R13000 to settle!!! Because of std banks own useless staff and my cheque acc that has been blocked for months but they expect payment for overdraft fees on a account i xant use and that they owe me money!!! Will see you peopke at the ombudsman.