TN
Thubelihle N

1 reviews | Active since Apr 2018

25 Apr 2018, 13:35

Pathetic service

The level of service I received in the standard bank in diepkloof square is pathetic. We have been sitting her for over 2 hours waiting for assistance. The staff is short and useless. Is it possible that you assist 1 customer for over an hour? There are empty desk with computers but no consultant. One guy just told me that he was here yesterday and was never assisted and his back again hoping to be assisted. Please do something or just close this branch cos it's useless

0
Replies (3)
Standard Bank
Standard Bank's reply25 Apr 2018, 14:41
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply30 Apr 2018, 13:12
Official

Dear Thubelihle Nsibande

Thank you once again for your posting.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply02 May 2018, 10:10
Official

Dear Thubelihle Nsibande

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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