Pathetic Service

I visited Standard Bank Sandridge Branch in Midrand on 2018/01/25 to do a reversal on the wrong debit over 40 days. The lady by the name of Nadia assisted me to open this query she told me to wait for 3 months for this query to be finalized. After 2 weeks i visited the branch i was told by Enerst i need to sign a dispute form because the first time i did not sign it. I had no problem to sign the form and i waited for the finality of this query. I kept on following up via the standard bank contact centre and they kept on telling me i need to wait for 3 months before i can get a feedback. To my surprise on the 2nd of Feb 2018 i received an sms stating that my query has been resolved when i call the contact centre to inquire why the query is resolved, i was advised its because the branch did not submit the dispute form. Now as a customer i am stuck in the middle because of the incompetency of these 2 consultants that failed to submit the form on two occasions. I still did not get proper feedback as to why these 2 failed to perform their duties with proper care required. My petrol wasted driving up and down, number of calls that i made with no proper feedback. Your service is pathetic to say the least. Please resolve this mess you started before i start with legal action.