PATHETIC service

On Date of issue of the student loan contract ( 26/02/15) there were issues that had derived pertaining the contract. I had therefore asked for a rectified copy of the agreement ( contract) . I then asked for a letter confirming that UJ refund me the over paid amount on my varsity funds as it is due to me. I asked for this letter on the 1st April 2015 at 10.24 AM , we are now in 5th NOVEMBER and I am still waiting for my letter ! .. Please advise me on why I have to wait so long for a letter from you guys ??.. Please take note on the period of time I have given you people to send me a simple letter . I am tired of waiting .You fail to comply in assisting me with what I need. If this matter is not resolved I will escalate it to a higher level <br> <br> My ID no: ***. Cell No: *** / ***