Pathetic service

this is the most stupid thing I have ever seen, I called standard bank to get my credit card number i don't have my card with me, this stupid authentication that who ever came up with which is a total waist of my time-then i told i failed and need to go to a branch or call back tomorrow what the hell is??? I work for Nedbank and i can move my account to nedbank any time, i thought of taking vehicle finance with Standard bank and home loan but if this is the service that you guys deliver then id rather not