PATHETIC SERVICE

I have now called in to the Home Loans call centre three times in the past three days to change my debit order date. My salary date has changed and therefore I required assistance to change the date. I spoke to Zandile first who assured me that the date was changed to the 2nd December and that instead of being debited on the usual 26th November, it would now be 2nd December. This in fact is incorrect, it would have been a double debit and would have bounced, causing a negative rating on my credit record.

I went through to the Standard Bank branch on Saturday and the consultant advised that this is incorrect. She dialled me through to the Home Loans division again and I spoke to Gift Nkosi. I requested that the date be changed back to 26th November, which he assured me that he did. My account was NOT debited today.

I called in and spoke to Lesego Letsholo who advised that she will change the debit date temporarily to 30 November and thereafter revert to the 26th of each month.

I CANNOT have this either double debited or a bounced debit so please ensure this is resolved ASAP. I was not impressed with the service provided with the exception of Lesego. It seems that nobody knows how to do their work or provide correct information.