Pathetic service

I have just spent a hell of a long time trying to stop a payment going through, this call cost me R29 rand in airtime listening to music, that’s finished and more than likely the transactions going to go through unauthorized by me, is Standard Bank going to refund the airtime and transaction because I listened to music, this is utter pathetic service of a bank that manages people’s money, if people get treated like this what they doing with our money, absolutely pathetic service feedback will be appreciated