PATHETIC SERVICE

Dear Standard Bank.....<br> <br> I would just like to say what a horrible experience Ive had with your BANK.<br> <br> On the 3rd of October 2015, i withdraw from a Standard Bank ATM to which the transaction went through but NO MONEY came out the ATM- i was told by your call centre that the money would be reversed the next day (24hrs) to which i decided to wait till the Monday as it will be 1 working day - WITH NO MONEY WAS STILL REVERSED... i decided to go into the branch at Boulders Midrand to which i waited almost 2 hrs - I must also admit the service there was SO terrible there wetre 4 consultants to which 2 decided to leave on lunch and left a whole line of ppl to be assisted by 2 consultants!!! on Thursday the 8th of October i was finally helped again had to go to the branch in Midrand i was told by the 15th my money would be back and reversed!!!!!! today the 14th Ocober i got an sms saying everything is resolved i went to the nearest ATM - AS the Internet banking has technical problems - Pathetic service from a Pathetic bank!!! to my surprise MY MONEY IS STILL NOT REVERSED BACK INTO MY ACCOUNT... Again i have to phone around to the call center which is all complete useless!!!i