Pathetic Service

I have been loyal customer to Std Bank for many years and service and treatment that I have received is shameful.

Std Bank has no core values for and they do not value me as customer. There is no respect, integrity and pushing on beyond boundaries for me as a client.

I have been struggling with cell phone banking since yesterday and I called the Std Bank call Centre and requested a verification code as I was not receiving one via e-mail.

The consultant that I spoke to advised me to keep on trying until a code come through. I have been waiting for a code for the last 24 hours.

I am unable to transact with cell phone banking and therefore the bank service is useless and I am unable to pay my accounts.

Furthermore I was discriminated by the bank as I wanted to apply for a bond and I was advised that because my wife is foreign national I would only qualify for 75 % bond. I had to take my business to another bank who gladly assisted me with a 100 % bond.

Std Bank I have lost confidence in your bank and I will be changing to another bank and take my investments and give it to an institution who actually cares about their clients.