Pathetic Service

I've never been more upset and disappointed in a bank after thinking that they would go the extra mile to assist you but it seems they don't give a damn and don't care about their clients needs and the service at which they deliver to their clients. They tell you straight they can't help getting the regional or area manager or whoever to call you and tell you the same nonsense over and over isn't gonna help. Honestly it's pathetic. I can't believe how they approve something and a day later they tell you it's declined. After everything was give that they needed and ontop of it they said it's approved. Then they come back after system issues saying to you I'm sorry it's declined. I've never ever been so disappointed and no one is willing to make a plan and go that extra mile to assist the client. I have to ask for feedback it's so disappointing. After working for this financial institution you get service like this of which no one can give a damn what happens to you and whether you were helped or try helping you in any way it doesn't happen. It's actually sad. After saying you'll move to another bank all your regional manager can say is "hmm I'm so sorry about this" is this how customers get treated and don't give a damn if they leave this bank and move to another. How disappointing. Senior management isn't anything good or helpful in any way. They completely pathetic. I've never seen such *********** standard Bank staff like this. After everything things like this still go on. Pathetic!!