Pathetic Service

Ref # ********** 312 | On 2017-08-11 i sent a request through to Standard bank for fund reversal (recall) for the money (R25 000) Ihad paid to Audi McCarthy for a deposit for the vehicle I was purchasing. I was given a form to complete and sent it to ********** after doing so, i received an acknowledgement e-mail saying that the turnaround time was 48 hours for Standard Bank and 2-3 working days for other agent banks and that the charge for the service is R290

On 2017-08-16 i then phone i then phoned in to get feedback regarding my case, i was assisted by Pricilla who then told me that the turnaround time date for the case was on the 25th August which didn't make sense to me because that is 240 hours/10 full days from the day I made the request. i the phoned standard bank again on 2017-08-21 and the lady that assisted me told me that the case was closed, i then told asked how can a case be closed though I had not had any feedback from standard bank and that it was even before their so-called turnaround date of the 25th, she said she would then escalate the matter.

I then told her not to bother herself with that and that I would go to Audi McCarthy myself to to get my money, i then went to Audi on the same day, they asked for the POP and my bank statement and on 2017-08-23 the money was deposited back into my account.

On 2017-08-28 i get an e-mail from Standard bank saying "UnSuccessful, No Authority to Debit" i was not bothered because I had already received my money from Audi.

On 2017-08-30 an amount of R290 is debited from my account for a service they never even rendered, I was taken from pillar to post, wasted a lot of my money phoning them to ask for progress with my case and i was never assisted until i took it upon myself to get my money from Audi.

Standard bank is so pathetic and i am even considering closing my account with them.