Pathetic Service

It's such nonsense that we as the customer must wait hours for a banking consulting. On Saturday I drew money for a Standard Bank account and the money never came out however the transaction went thru. No it's my problem to go fight for my money cos the stupid atm had a technical error. Explain to me how I must waste my time to sort out why my money never came out when it's standard banks fault for the stupid machines. So ****ed off. 4 consultants and 8 ppl in the queue yet it's been an hour already. Like how slow does this ppl work.