PATHETIC SERVICE

I HAVE HAD IT WITH STANDARD BANK. APPARENTLY THE BEST BANK TO BE WITH IS SUCH A LIE. I HAVE NEVER IN MY LIFE HAD THIS TYPE OF SERVICE THAT STANDARD BANK HAS. I upgraded my credit card to a gold card over about 2 months ago yet I haven't received anything. Now when I tried to use it the machine swallows it with a message that they where advised to retain it. Upon calling the call centre I was advised that the new card was never ordered but yet no one bothers to tell me but they go ahead an cancel the one I have. it's a Saturday afternoon and I am left with out a card and advised by the call centre a new one is ordered but will be ready in 5 to 7 days. THIS IS UNACCEPTABLE. I have never missed a payment and I have always made sure all is in order. How can Standard Bank do this. You always **** my husband around with his account as well and now me to. but you are quick to take your instalments. YOU ARE THE WORST BANK THAT A PERSON CAN EVER HAVE. I need someone competent to call me and sort this **** out of mine and my husband cause I can not deal with the call centre again. ABSOLUTELY PATHETIC SERVICE THAT INFURIATES ME.