Pathetic service

As a standard bank client I am so disgusted by the input and lack of communications to me over my account that was blocked as 1 person decided to say the money going into my account was in connection of *****. I have been doing the follow ups which I want this bank to check recording where I am told once my document is received as proof of the funds going into my account the lady will unblock my card, which the investigator failed to. This case was opened up by me going to inquire about my online app not working ,for ME to find out its been blocked as the R1000.00 that my sons father put into my account every month was investigated I am going into a month of not having access to my sons money which you people failed to sort out an I blame standard bank for failing me as every cent I get goes for food to my family which because of standard bank I had to borrow because you people never did your home work an I had the long weekend with my kids. Employ people that gets back to you an follow up I used so much of my time going to the bank and wasting my time, calling with no answer I need and telling me they cant put calls through to the transactional ***** department an can only email which takes 24hours. I got a SMS this morning 02/04/2024 saying that there was a miss call but the person fails to call back do use not know that phones isn't always off and try again as I tried calling but the number doesn't exist. Who ever owns standard bank, employ people who know *** they doing as after this terrible experience I wouldn't ever recommend anyone opening an account with you an the mymo account I am on I am paying more charges then what I signed for an this honoring fee why don't use warn people when what they got they work for an taking from people when they didn't sign up for that is *****. And do everyone a favor next time show your workers that following up and getting back to them is important you will loose alot more client.