Pathetic Service

I requested a reduction order on my overdraft in October last year and have had problems with standard bank regarding the interest being charged and the overdraft increasing instead of decreasing. I have made several visits to the Randburg branch to try to sort this out and no one seems to give me an explanation of what is going on with my account. I was told by the manager Esme that a call will be logged and i will get feedback within 7 days and i waited almost a month and had to go back to the branch and Esme was just happy to pass me on to Victor again who told me my call was not allocated anyone to sort out which he did while i was at the bank. I got an email from him explaining the extra charges which by the way do not make sense at all. I have since emailed him to advise that I was not happy with the explanation and that whoever that sent that to him must call me to sort this out. I am still waiting and I guess Standard Bank does not value my business anymore. I have been patient enough but I am really getting irritated now.