AP
ANGELA P

1 reviews | Active since Mar 2012

13 Aug 2015, 10:19

Pathetic Service

I have moved my personal and business accounts to FNB as Standard bank's business managers have become useless. You have to follow up on every request which in the end you do yourself because they just don't do it. I asked Devan Pillay (My business manager) for over 2 months to cancel our business account and credit cards and my personal account. After numerous emails and no action I went t the branch where I met Lee-Ann personally to have this sorted. She herself does not get back to me and to this day I have only had my personal account closed but my business account has still not been changed and I all my credit cards still active.<br> <br> So Happy I left standard bank I am so happy with FNB and NEVER have to follow up

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Replies (1)
Standard Bank
Standard Bank's reply15 Aug 2015, 14:28
Official
Hello Angie Pedreiro,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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