Pathetic service

It is nearly 48 hours since I completed all the requested documentation and submitted the required information and the application has still not been captured for processing. The consultant keeps telling me that he is having system problems. He promised to contact me during the course of the day and to ensure that the application is captured by close of business today but no-one has contacted me. I am very frustrated and dissatisfied with the poor service. We have a deadline in order for our home loan to be granted and Standard Bank is wasting valuable time.