Pathetic Service

I tried to withdraw money from a Standard Bank Autobank ATM on the 29/082019, however, the money did not come out of the ATM.

I called Standard bank and got a reference number and was told the query will be resolved by the 10/09/2019. I then received an sms saying the matter has been resolved on 05/09/2019.

Monday 09/09/2019 I had to call Standard Bank again and was told they query was not resolved it had been logged incorrectly by the person who dealt with query. This consultant then logged the query again and I was given a new reference with a new due date which was 16/09/2019.

Today is the 20 September my matter has still not been resolved and once again received another ref and due date 3 October.

This is really unacceptable and unprofessional.