Pathetic service

I called standard bank VAF several times hoping to resolve a query of missing funds and I am not getting any help. I have sent the necessary proof requesting but still when following up I am being asked for proof of payment. HOW MANY PROOF OF PAYMENTS ambi supposed to send before the matter is being resolved. What is so complicated about tracing funds that was deposited into a standard bank account. I am tired of always getting attention when I publish something on ahello peter instead 9f me getting it from the call centre. I am holding very long on calls and having branches closed also complicates things. I am trying to keep safe at home during this lockdown but it's difficult with the kind of service I am getting . Please assist ***