MW
Margot W
1 reviews | Active since Nov 2014
23 Oct 2019, 09:58
Pathetic service
At the end of last month I contacted the bank concerning my revolving credit. The information that was given to me was incorrect as I was debited again. I contacted the bank the consultant advised it would have to investigated So how long does this take to pull a call and to contact me back, very upset that I have to beg for my money whereas if I have to pay you guys you expect it immediately
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Oct 2019, 04:05Hello Margot,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply24 Oct 2019, 04:05
Official
Hello Margot,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
18 Nov 2019, 09:15Dear Margot
Thank you once again for posting your comments.
I refer to our email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply18 Nov 2019, 09:15
Official
Dear Margot
Thank you once again for posting your comments.
I refer to our email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***