Pathetic service

Wrote a complaint about them last week. Received an automated response and no contact since then. It now turns out that the person who my complaint was directed against,.actually is responsible for receiving and dealing with complaints from this platform and other social media platforms as well. JUDGE AND JURY. Standard Bank is an absolutely pathetic company to have an relations with. Has no concern for their clients. They confirm something in writing to you and 7 days later goes back on that and then comes with a whole of pathetic reasons trying to justify themselves. An absolute joke. This Bank has no client values and behaves as a law onto themselves. Their dismissive and contradictory approach is quite shocking. I write this knowing that they will not have the courtesy to contact me nor provide a meaningful response. Disgusted to say the least.