PATHETIC SERVICE!!!!!

I app**** for a bond with Standard Bank on the 23rd March 2015 (my husband and I BOTH bank with Standard Bank and he currently has a bond with them - where he has never missed a single payment!) I was then asked to complete and send various documents etc - to date I have not heard a single thing, I have emailed them and asked what is happening and NOTHING. I app**** for a bond with another bank and within a week it was approved, no hassles. Needless to say, after the move my husband and I will def be changing banks!!!!! Well done on losing more customers