SM
Sue M

1 reviews | Active since Nov 2016

06 Mar 2024, 10:59

PATHETIC SERVICE

I went to the Northgate branch this morning to get a new debit card and have come home furious and frustrated. There is a lady with a clipboard taking down customers particulars to direct them to the correct person to help them. Of co**** anyone with a clipboard (a very important position to have) thinks they are the boss of the world. This very important person tells me to take a seat she will help me next. Off she goes to help someone else, and then comes past me again and tells me she will be with me next. This happened 4 times over a 10 minute period until I decided to leave. Now I realize that in South Africa the culture of bad service is the norm, and its just not acceptable to offer good service. Please tell me how to get my new debit card where I will be treated like a valuable client who has used Standard Bank for 44 years. I do not, and will not ever accept bad or mediocre service from anyone that I pay.I went to the Northgate branch this morning to get a new debit card and have come home furious and frustrated. There is a lady with a clipboard taking down customers particulars to direct them to the correct person to help them. Of co**** anyone with a clipboard (a very important position to have) thinks they are the boss of the world. This very important person tells me to take a seat she will help me next. Off she goes to help someone else, and then comes past me again and tells me she will be with me next. This happened 4 times over a 10 minute period until I decided to leave. Now I realize that in South Africa the culture of bad service is the norm, and its just not acceptable to offer good service. Please tell me how to get my new debit card where I will be treated like a valuable client who has used Standard Bank for 44 years. I do not, and will not ever accept bad or mediocre service from anyone that I pay.I went to the Northgate branch this morning to get a new debit card and have come home furious and frustrated. There is a lady with a clipboard taking down customers particulars to direct them to the correct person to help them. Of co**** anyone with a clipboard (a very important position to have) thinks they are the boss of the world. This very important person tells me to take a seat she will help me next. Off she goes to help someone else, and then comes past me again and tells me she will be with me next. This happened 4 times over a 10 minute period until I decided to leave. Now I realize that in South Africa the culture of bad service is the norm, and its just not acceptable to offer good service. Please tell me how to get my new debit card where I will be treated like a valuable client who has used Standard Bank for 44 years. I do not, and will not ever accept bad or mediocre service from anyone that I pay.

0
Replies (2)
Standard Bank
Standard Bank's reply06 Mar 2024, 11:05
Official
Good day Sue

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply07 Mar 2024, 10:21
Official
Good day Sue

Thank you so much for your patience and the opportunity you have allowed us to invest together and resolve your matter. Your satisfaction is our priority, and we are committed to providing you with the best possible service.
 
In our mission to continuously improve, we highly value your feedback. Your opinions are crucial in helping us enhance our services for you and all our customers. We kindly ask that you take a moment to share your experience with us.

Your input is greatly appreciated and will directly contribute to our efforts to serve you better.
 
Thank you once again for choosing our services. 

We look forward to hearing from you and exceeding your expectations with our improved service quality.

Kind regards
Standard Bank Hello Peter Team 
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