Pathetic service!

Last month I had to get a new debit card. I went into the branch and requested a new card as well as an increase to my monthly EFT limit. I happily left the bank with a new card. However, when I got home and tried to access my beneficiaries the screen said I had none. My EFT limit was also R0. I thought perhaps there was a glitch in the system so tried again the next day. Same thing. I called the bank and spent 2 hours on the phone trying to get it sorted. Nothing! I was told I had to go back to the bank for it to be rectified. They couldn't help me and I had to wait almost 3 weeks for the situation to be corrected. They could sort out the EFT limit but all beneficiaries were 'lost'. Imagine my frustration at having to waste my time to call people to get their details again simply because an *********** clerk had completely messed up. I wrote a complaint in the book in the bank - Nothing! After this was EVENTUALLY sorted I called the branch manager about this. She attempted to call me back once - I was in a meeting and am still waiting - weeks later. I am going to use my Ucount rewards and then taking my business to FNB! After 20 years with Standard bank - that's it!