Pathetic Service

I am appalled by this financial institute that can debit my account for a vehicle payment on the 26 April after the account was settled, I understand that the debit run was in the pipeline and you could not stop the debit order run, please explain why does it then take 9 days and counting to reimburse me?<br> <br> After the account is settled the division saw additional funds, then I have to log a request with the call centre to have the money refunded, this then has to follow a string of approvals, yet when you load NAEDO's you debit accounts same day, why cant we as consumers start doing that, before you debit me for a contract I sign you need to verify that you request payment etc. This explains why STD Bank is loosing more and more clients to other banks, PATHETIC, wish you get audited soon as I am sure you sitting with a lot of money that belongs to clients that is not sure of the process of calling and requesting their funds to be given back to them