Pathetic Service

<p>I am so gatvol with Standard Bank. It all started on the 9 July when I sent a request for a loan via cellphone banking. On that Monday morning a call centre agent by the name of Ayanda called me and gave me several options with regards to the loan as I urgently needed the money. She assured me that I qualify and the money should be in my account between 0-24 hours. She also said thet the document of the agreement of the loan was on the way. None of these things materialised. On Tuesday I then went to the Wonderpark branch to enquire. They said unfortunately there is nothing they can do and I must just give them 24 hours. Wednesday came and neither the money was in the accoun or the document had been sent.</p> <p> </p> <p>I then proceeded to call the Standard Bank call centre and I explained everything to the lady on the other side of the phone. She then called Ayanda and came back to me with a response that Ayanda will call me within 10. minutes or so. That never happened. On Thursday I went to the branch in Van Der Walt street. A gentleman who assisted me tried to check as to what was the delay about, only to find out that certain documents were not uploaded on the system and therefore meant they couldn't proceed with the application. I also insisted that the loan shouls be cancelled as I have been insisting for it to be cancelled since Tuesday. He then said that from his side he cannot cancelled. He tried checking Ayanda on the system and got hold of her contact details and unfortunately was unable to get hold of her. He then suggested that they can give me an overdraft and assured me together with his lady colleague that this loan will automatically cancelled itself as there were no documents on the system and was not processed. Eventually the overdraft went through and I walked out of the bank.</p> <p> </p> <p>Fast forward to 25 July, I was checking my bank statement and was suprised that I had so much positive balance on the overdraft which i had taken. I then walked into the bank and ask as to where this money came from. This money was credited into my account on the 21st of July, 11 days after I have spoken to Ayanda and had app**** and approved he loan. Why would I need the money now, 11 days after I have requested it? Don't you think that if Standard Bank was not willing to give me the loan then I would have had other options? As far as I am concerned Standard Bank should have processes in place to cancel such requests if they have not honourd the agreements and the client is no longer happy. This looks like now we are forced to carry on with something we no longer intereszted in. I even told the gentleman in the Van Der Walt branch to cancel it as I'm willing to go to other banks and get the as my situation was urgent at that time. As I was away of the country, I wouldn't have noticed this and even if I did I was thousands of kilometres away.</p> <p> </p> <p>On Tuesday the 25th July I then went to the Wonderpark branch for them to sort this situation out. The lady called me on Wednesday and said she had sent an e-mail to Ayanda. It is already Friday and I am sitting with such a problem. Could you please make sure that you sort this mess out ASAP that was created by one of your employees without charging me for intiation, interest or any charges involved. I refuse such pathetic and unprofessional service. You cannot take advantage that I came and asked for a loan and not honour the agreement of paying the money into my account within the 24 hour period. Yes, I urgently needed the money back then but now there is absolutely no need for you to give me a loan which I had cancelled, 11 days later. You can also go through the history of the application of the loan so that you will see that someone somewhere along the way did not do their job. You will se the history of the people who were trying their best to get hold of Ayanda. Otherwise, all I need is for this mess to be sorted out.</p>