Pathetic Service

<p>I experienced problems with my Internet banking while trying to log onto the system, resulting in my suspension of the details. As I am unable to go to a branch because I am currently overseas, I was told after making an international call that the turnaround time for this to be resolved will be by the 7th July, ie 10 working days?????</p> <p>If I was in South Africa and have walked into a branch then this would have been resolved in 5 minutes. I cannot grasp how can the same request take 10 working days and what is so frustating is the fact that I need my internet banking to do my transactions. </p> <p>Why is no one attending to an overseas request urgently????? or does it just not matter!!!!!</p> <p>In addition I phoned the internationally number 3x and had to listen to music for almost half an hour in all 3x instances, still no consideration from your side that I am making an international call. </p> <p>I have lost so much money trying to contact you and all that I am told, it will be escalated, however there is still time till the 7th of July. </p> <p>You can refer to my emails send on the 26th to ********** of which I received a confirmation email advising me that if it is urgent then I must call. Following this process, I must still wait the same 10 working days?????</p> <p>To me this is a worse than PATHETIC SERVICE and I feel sorry for all STANDARD BANK clients who travels overseas and they experience banking problems. </p> <p>FOR ALL NEW CLIENTS PLEASE MAKE SURE WHAT SERVICE YOU WILL RECEIVE IN ALL INSTANCES.</p> <p>When told that I will put this on Hello Peter, I was advised they still have to follow a process and have a turnaround time for this type of enquiry. Meaning whether I am in SA or overseas it does not matter to STANDARD BANK</p> <p> I do not object to processess as this comforts me to know that my banking is being treated securely, however I am upset the timing to fix this problem and to understand the seriousness to get this resolved.</p> <p>I have given you my email address, copy of my id and a copy of my bank account and I must still wait due to your business turnaround time to look into this enquiry. I was told that this is not an escalation as yet as it is within turound time and even going to Hello Peter will make no difference.</p> <p>THEREFORE I AM STATING MY COMPLAINT ABOUT THE PATHETIC BAD SERVICE!!!!!</p>