Pathetic Service

<p>Recently tried to upgrade my card , called standard bank 3 times , each time the consultants promised to get back to me and email me the needed documents however they didn't , I waited and waited which frustrated me...Eventually I called FNB and got sorted out in a matter of 2 days and my new card was delivered to me within 3 working days...I than went on to close my Standard Bank account as I was really unimpressed with the service...So the first part of my grievance was really poor service regarding card upgrades , the scond part of my grievance is that a week later I get an SMS to say that my account that was already closed is in arrears which is nonsense as I clearly asked the consultant whether I needed to pay a penalty for the closing of the account and when I withdrew all my funds that very same day there was no mention of my account being in arrears as it never was through out my 4 year stay with Standard bank , the amount in arrears was a mere R 195 , HOWEVER its the principle that counts...Frustrated and angry!!!!...FNB is the way to go</p>