EZ
Elzaan Z

1 reviews | Active since Jun 2016

03 Mar 2017, 09:28

Pathetic Service

<p>Standard Bank is the bank that causes the most frustration in anyone’s lives. That Bank knows nothing about banking. At ABSA where I am situated I have no problems but my husband that is banking at Standard Bank is so frustrated with the service and banking with you. To get told by a team leader that your balance and debits on your account is your problem not theirs is so very unprofessional. If I do a transaction and I check on my statement the money was taken where is says e.g. -90 and I received an sms why in heavens name would it go off my balance again a week later. That is *****ing and I don’t care what you say about depending on the retailer’s banking times. ABSA has a unclear/pending tab on there banking where all swipes are situated until the retailers do their banking so there is no back and forth in my account whatsoever and additional banking fees.. again Standard bank has caused my husband’s account to go into the minus because of their idiotic banking system. Things that we bought that showed on our statement and sms has been moved and debited again yesterday. This is unacceptable. You really need to look at your banking as it is the most idiotic banking service ever. I want those funds reversed as you are literally *****ing from my husband and I will stick to my statement. It is impossible to keep track of ones account with standard bank because of the constant moving of amounts. It never stays the same. To be told by someone senior that the amount goes off when you swipe and then standard bank puts it back in your account and then it gets debited once the retailer does their banking is the most *****ed up statement ever. You can really go for some lessons by ABSA on how to do banking.</p>

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Replies (1)
Standard Bank
Standard Bank's reply03 Mar 2017, 13:52
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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