Pathetic Service

<p>I'm register for prestige banking, where I'm supposed to have a personal banker to assist me, since I've registered I have not be able to get hold of my so called prestige banker. When I downloaded the Facebook messenger service for assistance all I was told was that I need to go into a branch for assistance, so I can't understand the purpose of the whole service if all they will reply with is to go into the bank for assistance. Whenever I try calling the general numbers for assistance I have to wait forever for someone to answer the call and when it is answered they can't assist because the system is down, I should call back later, and when you do try later, forget actually getting through. Furthermore I have a contract save account which Standard bank is unable to link to my internet banking, they don't offer this service, which makes me wonder what services do they actually offer because my statement that I should be receiving every 3 months, has not come through once since I've opened this account, I have to call, wait forever for assistance, complain and then finally I get my statement. My main reason for this complaint was that I received an sms notifying me of a deposit into my account, the account it was supposed to have gone into was my contract save account, and looking at the balance, it definitely didn't go into there, I've tried calling and I'm simply not getting any assistance on this matter. So if someone competent could please assist me, with 1, how do I contact my prestige banker, 2, help me get my contract save statement sent to me as it is supposed to be and 3, sorting out this mess with the money somehow going into the incorrect account. It's really pathetic that to get any service out of Standard bank I always have to resort to complaints. </p>