Pathetic Service

<p>Would like to rate this with no stars!!! </p> <p>On my off day from work 2017-01-23 i went to Northmead Benoni branch to apply for a new </p> <p>Vehicle finance went in and saw the consultant who assisted me with the application as I came from Audi with the offer to purchase. I was then advised to receive feedback the next morning at 09:00. Wednesday 2017-01-25 no feedback not notified again and with no joy, I went to the branch at Mall@Carnival, only to be told that the document requesting income and expenditure is not completed and outstanding. Was assisted by the branch Team Leader to complete the document and then was promised feedback the next day 2017-01-26 at 10:30. Thursday morning the 26th at 09:30 I went to the Team Leader to confirm any updates, I was then asked to give them three hours to respond, 12:30 as promised he updated that the application is now with their credit department, at 13:00 I went back to him to advised that Audi called me to advised that there is another willing buyer for the vehicle. Upset I then told him that this is now four days and pathetic service and that no one can tell me how long a VAF app can take. 15:30 After another call from Audi confirming approval I again went back to the Team Leader who then phoned their VAF department, placing the call on speaker was then advised that the income and expenditure form assisted by the team leader was completed incorrectly. Then only to be rudely insulted by the person on the other side of the call that there was something “FISHY” with the comparison of the form ant their systems and they will look in to the matter. As I got home I received a call at 17:00 from the 1st consultant from Northmead Benoni to be told that the request was rejected.</p> <p>Terrible experience from this company truly sad, for the 1st time I have been treated as I’m worth nothing and of no value, the service was pathetic the way the matter was dealt with, unprofessional the fact that I got insulted and in the same breath been told that even if may Vehicle was paid up in full with no owing balance still I would be rejected, the fact that I had to run up and down for a responding and waiting times. They claim that they are no1 in customer service but they can not even use proper Business language, I sign my account in English so I expect communication in English, don’t refer to me as a 3rd party talk about me in a language that I don’t understand pointing to me as a ****. I hold my current vehicle, bond, credit card and salary account with this financial company and this is the way one get treated??? I’m also going to reach out to the Ombudsman and try to report this I feel its only fair that if I pay my service I deserve better service!!!!!!!!!</p> <p>I don’t even expect a respond from them ill do finance with their competitor and move my little wealth to a brand that will look after it.</p>