Pathetic service

<p>I called the bank to settle my bond since i have been retrenched. The first consultant told me i need to pay the balance of R206 000 first,bear in mind that when i took out the bond the loan was R220 000 in 2011 october, then they will proceed with cancelling the bond,she told me they will pay the lawyers.They called gain a week later this time the consultant told me i have to pay the lawyers myself. The third consultant called about 9 days later,this time she was not sure about her story so she gave me a person knowledgeable thats when for the first time since my interaction with them i was told to write a formal letter to inform them i want to settle the bond.This is the worst service ever,how can you hire people who cant even tell you steps in settling a bond i mean you can google this information.Anyway i wrote the letter and im still waiting for a reply. It amazing that they can take their time in issuing me with a settlement amount yet when you skip a payment they demand immediate payment. SIES.</p>