PATHETIC SERVICE

We visited the northgate branch on the 27/3/15 hoping to open new accounts and then we were advised of the titanium account that Standard Bank offers, we were very interested and filled out forms to open this account, we were advised that approval should take 72 hrs, we are now going into the 3rd week and still no response. The consultant Irene Maiketo advised that she would get back to my husband but she hasnt. This is such a poor impression on Standard Bank, you offer a product, however when a client shows interest, they drag their feet about it. There are other banks out there that are looking for new business, in this competetive environment i cannot believe the level of service that Standard Bank offers! I await urgent feedback and stop wasting my time.