PATHETIC SERVICE!!!

I have been a loyal longer term customer of Standard Bank and think it is time to part ways as I am disgusted by the ongoing PATHETIC SERVICE I have received. I urgently need to make a payment to a travel agent to secure flights that will be sold out soon, I called standard bank and spoke to Jeff who was about to assist me in changing my online payment limit when the call was disconnected. I then spoke to Lerato who makes me go through the entire verification process just to tell me the system is off line and that i should go into the bank or call later. I then go to the N1 city branch which had load shedding. Their Computers are working but i was told their printers cant print due to the power outage I then called back later the evening and was assisted by Ronaldo who totally messed up my account. I was able to view all my accounts when logging into the online banking service and now i have to login separately for each account and now the limits are all set to 0. this clearly defeats the purpose of calling. When going back to the N1 city branch i am told after waiting an hour in the queue that they system is off line!! I am frustrated and will be moving my services today!!