Pathetic service

I stood in the enquiries queue for only half an hour (not even month end) to arrange an EFT limit. Boitumelo who was helping me disappears for more than 15 minutes. I'm then referred to a Salome after an hour. She is very argumentative and defensive and simply states that she's following rules. Now I ask you? How is it possible that a senior person the branch has no idea who Standard Bank Equities is and why she made no effort to use any initiative to find out where funds which had been cleared by a sister company, came from? The manager of the branch apparently does not care because he is on his own mission - you never see him at queues. On a previous occasion at month end he opens the branch 5 minutes late while FNB has been open for half an hour already. I have noticed service deteriorating steadily. Thank you Standard Bank for helping me make up my mind to change banks after 34 years