RB
Roxanne B

1 reviews | Active since Mar 2015

25 Mar 2015, 08:36

Pathetic service

I have a credit card with standard bank, and I have been banking with you for many years and never ever received such pathetic service in my life. <br> I am being punished for making an early payment for December 2014. There is a debit order due to off for an amount of R1700 today 25.03.2015 and no one can tell me when I missed a payment which is the only thing that will justify this double deduction. <br> My payment history is as follow:<br> 27 Nov: R905<br> 20 Dec: R905 (paid on salary pay date as most consumers get paid earlier in this month) <br> 23 Jan: R915 <br> 25 Feb: R890 <br> <br> I would like someone to contact me to tell me how this will be fixed. If you cannot indicate where I have missed an installment refund me the difference that you have taken from my account. <br> <br> According to my standard bank mobile app the amount due for this month is R890 and this is all you people should have taken. <br> <br> Email me on: [Email Removed] or call on ***<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply26 Mar 2015, 07:43
Official
Hello Zannie15,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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