Pathetic Service

Firstly, i went into the Northgate branch in December 2014 and left a message to see a private banker as the one the dealt with left the branch. To date, I have not received a call back or an appointment. Secondly, my account is frozen with Zero warning, when i get to the branch, i was told its due to FICA, but there was absolutely no communication regarding this. Nonetheless, the went to the bank with my documents, was in the queue for like 3-5 minutes, the systems stops working. The Receptionist (Sipho Nkosi), very helpful gentleman, makes a copy of my documents and gives me undertaking that it will be fixed. Still not fixed! i was back in the bank this morning, once again was assisted, and was told by Tumelo, within approximately an hour, will be sorted, I went to pick 'n pay and my card was declined... Oh yes, and two years prior, my debit card never reached me, records we and updates were saying something totally different from what i had. i was helped but unfortunately, once again to date my card never arrived, neither was there any communication. I have received pathetic service from standard bank. i am also an ABSA client but their good. will be moving my debit orders over